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Returns Policy

The Returns Policy is for goods purchased on the website or over the telephone or by fax, email or post. Unwanted goods may be returned for a refund. Please return them in their original condition, unused (with their original packaging), with all labels and Babajaan garment tags and seal lockers still attached within 14 days of receipt of your goods using the Returns Form provided.

The following items may not be returned:

Personalized items or goods which have been made to a customer's specification; Unfortunately, due to hygiene reasons, earrings cannot be exchanged or refunded unless faulty.

Lingerie & Swimwear

Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective Babajaan adhesive strip, labels, product tag and Babajaan seal locker Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

Faulty goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.


We have made every effort to display as accurately as possible the colors of our products that appear on www.babajaancollection.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

Please ensure you return the goods to us in their original packaging. Although your statutory rights, as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. You can take the goods out of the packaging to try them out, but don't throw it away and please return it with your goods. Refunds will be made for the original purchase amount against the original form of tender. Free returns are available where deliveries have been made to the UK Mainland and a Standard; Next Day or Saturday delivery service was selected. Please note that in all other cases postage or other return costs will be the customer's responsibility except in the case of damaged, faulty or incorrectly supplied goods.
When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Additionally any free promotional gift issued with an order must also be returned if you are returning those goods. None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case please return the goods to us.

Returns Procedure

Babajaan offers free returns on all UK Mainland Standard or Next Day or Saturday deliveries. This excludes International Delivery, deliveries which incur a special delivery charge and deliveries from third party suppliers.
To return unsuitable purchase(s) free of charge, apply the enclosed free returns label to your parcel and post the package at your Post Office. We strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

All returns should be sent to:

Babajaan Ltd, 121 Sloane Street, Suite 7, London SW1X 9BW, United Kingdom

If you would like to discuss the return of any item, or have any further questions about our returns policy please contact a member of our Babajaan Customer Care Team on (UK) 020 8144 2194 (outside UK) + 44 (0) 20 8144 2194.

Lines are open Monday to Friday UK time zone 9.00am - 6.00pm (closed Saturday and Sunday).